#Visual remote assistant install#

If the on-site technician is unavailable, the company can ask a local vendor to deliver a brand-new disk player to the customer's home. The customer receives a combination of visual remote assistance and in-person support.Ĭonsider the case where the customer's music system isn't working correctly and requires a new disk player. The expert provides the relevant details, and the technician repairs the laptop successfully. He calls the expert in the company headquarters and asks for guidance. Unfortunately, the technician is unable to understand/solve the problem. They place a request on the company's website, and the technician goes to the customer's place the next day. Expert helps the on-site technicianĬonsider the case where the customer's laptop isn't functioning. They can click on a link in the chatbox, which will start a video-conference through which the technician can observe the problem remotely.

#Visual remote assistant install#

The customer doesn't need to install any web application. The smartphone camera will allow the technician to observe the problem and provide a relevant solution.ī. The customer can install an application on their smartphone. In that case, the technician can provide remote assistance in two ways.Ī. Technicians provide solutions remotelyĬonsider the case where the customer's washing machine breaks down and the on-site technician cannot reach the customer's place. The following are the instances where visual remote assistance can be used: 1. For example, a technician provides instructions through a graphical screen installed on the equipment that requires repair. When a technician provides help through visual means, it is called visual remote assistance. What are visual remote assistance and its applications? But the fourth one, visual remote assistance, is new. It's known as virtual remote assistance and the following are the ways that it can be provided.Ĭompanies have been using the first three ways for many decades. Since on-site technicians cannot travel to the customer's place, there is a need to provide service remotely.

Virtual remote assistance has become a boon for such people as it helps them come back to jobs and provide service to customers. It has resulted in severe implications across industries as employees, especially on-site technicians, have lost their jobs. People aren't able to travel to their destinations freely as the governments have imposed several restrictions. The coronavirus pandemic has called for numerous lockdowns across the globe. But unfortunately, the world is going through challenging times. So customers need technicians who can mend devices and bring them back to working condition. There wasn't/isn't/and never will be a time when customers don't have to repair their electronic devices.įrom washing machines and refrigerators to smartphones and laptops, all of us have hit our heads while trying to fix them by ourselves.